I subscribed for service in late 2019 (3-4 months before COVID came to the USA due to a pinched nerve that caused agonizing pain down my right arm - I also subscribed to The Joint for chiropractic adjustments during the same week for the same reason (more on this later). I'm so disgusted I came in pain and left in pain no relief no relaxation at all very unprofessional. So as soon as possible I will be filing a complaint against them very soon. I asked them for their Corporate charter and the articles of incorporation which they didn't know anything about it, because I will be filing a complaint due to this and to make matters worse because I know how people lie I actually recorded my massage. If that wasn't bad had to hear about the party that they are throwing but the management is so cheap they gave them a 150 budget to handle everything when they have several locations that they own and they hardly ever come to check on there locations. I had to listen to everything that was going on in in there from the management being nothing but cheapskates to the new call center team leader trying to sleep her way to the top. I never had a self care day where I didn't relax at all on top of it because I used a gift card no one told me that they would try to force me to get a membership as I was leaving and then said that I would have to pay 125 on top of the gift card I had. Went for a massage today 12/18/23 and the massage was no where near like any other massages.
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